GENERAL FAQ About Casino
Yes, we are licensed by the Curacao government under sublicense N.V #365/JAZ to bring casino services to certain regions around the world. We understand the importance of player safety and ensure that we operate under strict guidelines put in place by regulatory bodies. This includes auditing both our cash flow and casino systems to ensure they cannot be manipulated and players, no matter how much they win, are able to be paid.
The reason why Pokies62.net is malfunctioning remains unclear. However, recent reports suggest that the Australian Communications and Media Authority (ACMA), an agency responsible for regulating online content, has prohibited Pokies.net and 40 other affiliated gambling websites from appearing on Google. The rationale behind this move is to safeguard players from joining a fraudulent online casino that offers substandard services and violates the law. Despite the imminent launch of a new Pokies63 Net domain, https://thepokies62.net, we strongly urge you to steer clear of these disreputable gambling platforms. In contrast, we recommend exploring the array of reputable alternatives that offer superior slots and no deposit bonus codes, which you can access via the list of similar sites available on this page.
Yes, we take fairness very seriously. We ensure that the providers we partner with are licensed and receive strict audits by approved independent third parties that ensure the RNG (Random Number Generator) is completely random and there is no bias. We believe in a trust-based relationship with our players, so having fair games is something you won't need to worry about when playing on our casino platform. Our live casino tables are also subject to extensive auditing to ensure the highest standards are maintained.
All of the games should be available to play at any time. However, there may be maintenance or updates occurring that temporarily restrict access to certain games. If you find that a game is unavailable, please contact our customer support team for further assistance.
In most cases, if a game freezes while you are playing it, it will restore your previous session so you can continue where you left off. Alternatively, the game can sometimes be played to the end on the server. This can happen if your device freezes or if you lose your internet connection. If you think your game has not been restored from your previous play, please contact our friendly support staff and explain the situation. We have many systems in place to be able to check on previous gameplay and verify sessions that have happened in the past.
Yes, you can! Unlike our competitors, we feel it is your right as a player to have access to the latest games and providers, and if they have blocked your region's access, we see no harm in using a VPN to bypass the blocks. At Thepokies63.net, we prioritize the satisfaction of our players and ensure that they have the best possible gaming experience. However, we do advise our players to use VPNs at their own discretion and responsibility.
Often it could be a problem with your internet connection or possible maintenance on the game providers' servers. In any case, we would ask that you clear your internet cache and cookies and restart your browser. If there is still no change, then please contact our friendly support staff so they can check our internal systems and try and troubleshoot the problem.
BONUSES and PROMO FAQ
A bonus is an additional amount of money that can be added to your account under certain circumstances. The bonus amount may vary, and you will need to wager the bonus amount x 30 (unless otherwise specified), after which the bonus funds will convert to real funds and you can withdraw it.
To claim a bonus, you need to verify your mobile number by entering it in the form when prompted. Once you have entered your mobile number, you can click on the "Send Code" button. You should receive an SMS containing your verification code, which you will need to enter into the field provided. This process is to prevent the creation of duplicate accounts, among other checks such as IP address and browser fingerprints.
The wager progress bar is a feature in the Rewards menu of your account that indicates how much of the bonus you have wagered and how much is left before the bonus funds convert to real cash funds.
You will need to wager the bonus amount x 30 (unless otherwise specified) before the bonus funds can be converted to real cash funds that can be withdrawn.
For a full breakdown of the bonus offers and terms, you can refer to the "Bonus Terms & Conditions" section in the Rewards menu of your account.
Pokies63 Banking FAQs
To make a deposit, simply log in to your account and click on the deposit button located in the top right-hand corner of the webpage. Enter the amount you wish to deposit and proceed to our secure checkout screen. You can securely enter your credit card details, and your deposit will be instantly credited to your casino account. If you encounter any issues during the process, you can reach out to our support staff via live chat. Deposit Fees: What You Need to Know We believe in transparency, and we don't charge any fees for deposits. However, some banks may charge fees on their end, which is beyond our control.
The minimum deposit amount is currently $20 AUD. This amount may be subject to change, and we will notify our players in advance if any changes occur.
To make a withdrawal, visit the cashier section under your account and click on the withdrawal button. Enter your local bank account details, and we will process your request as quickly as possible. We only require minimal details from you to ensure a smooth withdrawal process.
We take pride in processing withdrawals in a timely manner, and we aim to process all withdrawal requests on the same day. Due to our local banking infrastructure, you don't need to worry about waiting for international transfers, and the money will go straight into your account. Depending on your bank, the first withdrawal may take up to one business day, but most players will receive payment instantly.
Account Pokies63 FAQs
To create an account on our platform, simply click on the “Register” button located in the top right corner of the webpage. This will direct you to a page where you can enter your personal details in the fields provided. Make sure to enter accurate information to ensure a smooth registration process.
If you have forgotten your password, don't worry. Our support staff is always ready to help you get back on track. You can reach out to us via live chat or email, and we will guide you through the process of resetting your password.
At the moment, we do not allow players to change their email address for security reasons. However, if you have been locked out of your account or your email has expired, please contact our support staff. We will do our best to assist you in resolving the issue.
We strictly prohibit players from having more than one account on our platform. Each player is only allowed to have one account, and we enforce this policy by limiting one account per IP address. If you accidentally created multiple accounts, please inform our support staff immediately so that we can assist you in resolving the issue. Failure to do so may result in the inability to process your withdrawal.
The default currency for our platform is AUD, and we currently only support this currency. If you are from New Zealand, please note that your deposit will be charged in AUD, and your card provider will apply the appropriate conversion.
To verify your account, we require a government-issued ID (such as a passport or driver's license), proof of address (such as a utility bill), and a copy of the payment method used to deposit funds into your account. These documents are necessary to ensure that you are of legal age to gamble and to prevent fraud.
If you forget your password, simply click on the "Forgot Password" link on the login page and follow the instructions to reset your password. If you have any issues, our support staff is available 24/7 to assist you.
Yes, we take the security and privacy of our players' personal information very seriously. We use advanced encryption technology to ensure that all personal and financial information is protected and secure. Additionally, we do not share or sell any personal information to third parties.
Yes, we offer several responsible gambling tools for our players, including deposit limits, wager limits, loss limits, and session time limits. These tools are designed to promote responsible gambling and to prevent problem gambling. To set limits on your account, simply navigate to the responsible gambling section on your account.
About Safety and responsibility game FAQs
Answer: Casino uses world-leading SSL encryption technology and the most up-to-date standards to ensure that sensitive information is transmitted securely without any unauthorized access.
Answer: No, Thepokies63.net casino does not require verification documents in 99% of cases. However, if they suspect a player of using fake details or fraudulent payment methods, they reserve the right to ask for verification documents.
Answer: Yes, you can. If you feel that you need to close your account due to problem gambling, you can let the support staff know in live chat, and they will ensure that you can no longer access the account.
Yes, we promotes safe and responsible gambling, and they encourage players to speak to their friendly support staff if they need a break from the gambling scene.
Yes, you can. If you need a break from gambling, you can speak to the support staff, and they will put a suspension on your account for a period that you specify.
Yes, casino has various responsible gambling policies in place, such as self-exclusion, deposit limits, and time-out periods.
Thepokies.net casino has measures in place such as self-exclusion, deposit limits, and time-out periods to help ensure their players are gambling responsibly.
Yes, you can. We offer deposit limits that you can set to ensure that you don't spend more than you can afford.
Self-exclusion is a responsible gambling policy that allows you to voluntarily exclude yourself from gambling for a specific period or permanently.
Yes, the casino is affiliated with responsible gambling organizations such as Gamblers Anonymous and Gambling Therapy to help promote responsible gambling practices.